“The questionnaire and report met all the requirements  we needed for this project … The support team at Thornhill are incredible … The response and support from Marilyn and the team helped facilitate this project with ease .”

“What worked particularly well … was the agility, responsiveness, and professionalism  demonstrated by the team, particularly Michole and Cedric. Despite the tight timelines involved, they consistently delivered work of an exceptionally high standard and managed the project efficiently from start to finish. Communication throughout the process was proactive, clear, and well co-ordinated .Deliverables, draft reports, and updates were often shared ahead of the dates agreed upon in the project plan, which reflected a strong commitment to service excellence and reliability … The team showed a strong understanding of organisational dynamics and handled the engagement with credibility, care, and attention to detail throughout the project lifecycle.”

“The questionnaire and report are of high quality, and suitable.  Our delegates and coaches find the feedback
valuable … The fact that both Marilyn and Michole respond within minutes of any request , they really make the
process seamless and are such a pleasure to work with … the service is exceptional. “

“The team was quick to assist  with queries and when needed the coaches were flexible to accommodate our senior
manager’s busy schedules. Thornhill was also very accommodating with our additional requests.”

“The questionnaire was exceptionally well designed … The report was equally impressive in terms of quality,
professionalism, and practicality. The findings were presented in a clear, accurate, and accessible manner … The
analysis reflected the feedback received authentically and was supported by sound Organisational Development insights, practical recommendations, and constructive guidance for improvement … The feedback presented was
clear, balanced, and insightful, enabling both leadership and employees to understand the organisation’s strengths, areas of concern, and opportunities for growth … The recommendations provided were actionable, relevant to our organisational context, and helpful in guiding future interventions and improvement initiatives. The overall
experience felt less like a survey presentation and more like holding up a carefully polished mirror to the organisation, allowing us to reflect honestly while also seeing a constructive path forward.”

“From the first engagement with Thornhill we were impressed with their professionalism and
the solution they offered once they understood our needs.

They guided us throughout the process … We were impressed with the quality of the solution … their work ethic in the entire process, where they were true to their word and delivery, in line with the agreed plan and timelines.

It has been an absolute pleasure working with Thornhill … we highly recommend their Culture/Climate Survey.”

“Many thanks for a survey process which went very smoothly. Administration was quick, and I really appreciated access to your developer to deal with one or two queries. The process was smooth and the report formats clear.”

“Everything was delivered in time, even when there were delays from us – there was always a follow up. Feedback coaching was delivered in a non-threatening and very considerate manner. … the raters and the managers being rated were apprehensive given their previous experience of a similar exercise a couple of years back (different service provider), but all fears were allayed and employees were willing to participate hence the 90% response rate.”

“Werksmans Attorneys engaged Thornhill during 2022 to conduct an employee climate survey for the entire organisation. … From the initial engagement every member of the Thornhill team presented themselves in a highly professional manner instilling confidence that we were in good hands. They guided us through the process and produced a survey for our staff which would elicit the necessary information we needed to make meaningful change. The feedback and time they took after the survey to present, interpret and explain the results to the executive team meant that we were able to really drill down on the results to find areas that needed immediate attention. It has been a pleasure to work with everyone at Thornhill and we will definitely use them should the need arise in the future. I would highly recommend them as a value adding service provider without hesitation.”

“Congratulations on this achievement of a great learning support. Thank you for all the professional service you have provided over many Thornhill engagements, no hitches, no unanswered queries and speedy action.”

“I commend Thornhill Associates. Over many years, in my former role as Head Delivery Corporate Education, I made use of their leadership questionnaires to enhance the Leadership components of programmes run in Corporate Education at GIBS. The 360 questionnaires are specifically tailored for the differing levels of seniority and outcomes. Thornhill take time to understand the programme outcomes and timelines and provide their knowledge and expertise in selection and administration of such programmes. The service provides clear instructions to administrators and users pre, during and post programme. Queries by all users are answered immediately and Thornhill also provide reminders and follow ups to delegates who are not meeting timelines. Thornhill are flexible with late requests and always helpful. Deadlines are never delayed, and the work is executed seamlessly. I recommend their professional services without reservation.”

“Thornhill conducted a 360 Leadership Effectiveness Assessment for the SENTECH Leadership Team in 2022/23. SENTECH benefited considerably from this initiative and was highly appreciated by the Leadership team. The professional team at Thornhill displayed a flexible approach to customising and administering the 360 Leadership Assessment survey to cater for our specific business needs and specific outcomes required. The post assessment coaching intervention was valuable and provided insights for areas of improvement for our Leadership team. I have no hesitation in recommending Thornhill for their impressive project management capability, outstanding quality of their coaching team and professionalism.”

“The questionnaire was of high quality and customised to our business needs. The feedback and individual coaching sessions were extremely valuable and provided insights for areas of improvement. … The participants found the feedback highly useful and valuable to their development. The quality of reports and presentations definitely met our business and development needs. The administration process was of high quality. … Overall the service was outstanding.”

“Safripol (Pty) Ltd has been engaging with Thornhill since 2008 for all our 360 Leadership Assessments, Employee Opinion Surveys and Customer Opinion Surveys. This has included administering all online questionnaires, generating individual and group reports as well as providing coaching on feedback to participants. I have found Thornhill to provide a highly professional and technically competent service and in line with best practices. They have been extremely helpful in providing guidance on topical issues. They have the capacity to conduct assessments and surveys on schedule, manage the process confidentially and effectively without errors. They have been a pleasure to work with and we will definitely continue with their services in future. I have therefore no hesitation in recommending Thornhill Associates for any 360-degree feedback or Opinion Survey- project.”

“Questionnaire was easy to understand and straight to the point. Excellent service.”

“Suitability of the Leadership survey was well aligned with our organisation’s management development program and the reports provided valuable feedback to identify the manager’s developmental areas. The survey and reports were both of very high quality. The administration process was user friendly and the progress of survey completion for the participants and raters could easily be tracked.”

“My rating is Outstanding given the speed and professionalism of the service. My queries were responded to incredibly quickly and the entire process (for someone who struggles with new technology) was seamless and incredibly user friendly. The constant follow up on both the process and whether I needed any additional support was excellent as well.”

“The team was highly efficient in terms of setting up the Thornhill assessments for our development centers. We received regular updates from Stacey, she was very prompt in her responses and always willing to assist.”

“Quality of reports are excellent! Outstanding service. You were amazing! Your speed and effort in explaining this was incredible! Your availability in early SA hours was awesome!!!”

“The project manager was outstanding – personable, agile, responsive, sensible, good judgement – able to read between the lines as to what was really needed when and … accommodated requirements.”

“Thank you so much for all your help and also your team’s hard work on this project. It was a lot of work and back and forth so I am very grateful for the collaboration.”

“A very big thank you for the exceptional service you provided with this survey. I made numerous changes and deadlines moved but you were both accommodating and provided me with professional guidance and assistance.”

“The quality of the reports were very professional and of a high standard. The questions asked for first line managers were relevant and suitable for the individuals at that level. The Thornhill project manager was very swift in her turnaround time around questions, both from a delegate and client perspective. She comes across in her service and communication as proactive, calm and professional.”

“The Thornhill selection tool was a great tool to use for our project. The team has great structures and documents in place and it met the needs we had. The team has a vast amount of knowledge around this and it was great to be able to call or email them to ask for assistance. Thornhill was very capable and willing to customise any area of the online selection tool for our programme … They were also very willing to make any adjustments and no technical issue seemed too complex for them to handle. Thornhill was a great partner to ensure total customisation for our client … The team was always available and willing to help – even after hours and weekends. Their response time was swift and the work done was extremely accurate. We had a very tight deadline to complete this project, and Thornhill made sure we were able to do it in time. So in terms of speed, responsiveness, reliability and quality: YES, YES, YES and YES, without a doubt. I would most definitely recommend the Thornhill team.”

“MTN Group uses the services of Thornhill Associates to supply online 360° surveys, across our 22 countries footprint and in 27 operating units. This entailed creating new questionnaires with the question items that we specified, administering them online to participants, and generating group and individual reports.

During the time that MTN has used Thornhill (since early 2014), we have found that they have provided a very professional and helpful service. They have the required capabilities to customise 360° assessments and always deliver their services on time and accurately and have delivered 6120 360° assessments to our staff to date. They embody a “Can Do” attitude and are an absolute pleasure to work with in that their professionalism and passion for great work is always felt.

I have found their approach to be most helpful and professional throughout.

I have no hesitation in recommending Thornhill Associates for any 360° feedback project.”

“I have been a client of Thornhill Associates for approximately five years and have worked with Thornhill Associates’ 360 assessment tools for about nine years. I have always found the overall service levels that I have experienced from Thornhill Associates to be exceptional. Their service is prompt, efficient and friendly and their turnaround times are quick. Thornhill Associates have the capability and capacity to develop customised questionnaires … and they were able to deliver a high quality product that was tailored to both the leadership capabilities of the companies that I worked with and took best practice into account. I have also worked extensively with Thornhill using their generic 360 leadership assessment tool with great results.

The company also has capacity to conduct 360 assessments and to provide coaching feedback.

It has been a pleasure working with Thornhill Associates over the years.”

“Among many other projects for which GIBS uses the services of Thornhill Associates to supply online 360° surveys, we engaged Thornhill to conduct 360° evaluation for a project for Transnet SOC Ltd. This entailed designing questionnaires for two different levels of leadership development programmes…

Throughout the many years that GIBS has used Thornhill, we have found that they have provided a very professional, knowledgeable and helpful service. Thornhill have the expertise to customise 360° assessments and always deliver their services on time and accurately.

I have found their approach to be helpful and professional throughout and therefore I have no hesitation in recommending Thornhill Associates for any 360° feedback project.”

“The Gordon Institute of Business Science (GIBS) uses the services of Thornhill Associates to supply online 360° surveys to their core market- managers and leaders at junior to executive level. This has entailed creating new questionnaires with specified questions, administering them online to participants, and generating individual reports. It also includes the use of Thornhill standard questionnaires which we find very useful for our clients.

During the time that GIBS has used Thornhill, we have found that they have provided a professional, helpful, and very responsive service. They have the capabilities to customise 360° assessments, the intellectual understanding of core behavioural competencies required in business management and leadership, and they always deliver their services on time and accurately.

I have found their approach to be supportive and professional throughout and have no hesitation in recommending Thornhill Associates for any 360° feedback project.”

“Sentech have engaged Thornhill for two years in a row to conduct 360° evaluations and feedback interviews for all our senior management staff at the grades of executive, head of department and manager. This has included administering two different questionnaires to different levels of management, generating individual reports, and scheduling coaches to provide feedback to each participant.

We have found that Thornhill have provided a professional and technically excellent service throughout. They have the capacity to conduct 360° assessments on schedule, have managed the process effectively without any delays or errors, and have produced and presented a helpful overall report to our executive team.

I have found their approach to be helpful and professional throughout.

I have no hesitation in recommending Thornhill Associates for any 360° feedback project.”

“We have been making use of Thornhill’s professional services for our firm’s 360 feedback and leadership development surveys since 2014. 

We found Thornhill’s service levels to be highly satisfactory and professional at all times. We maintained close communication with the project managers during the survey process and found them to be very accommodating and cooperative with the company’s requirements. Our company was always guaranteed that all information will be treated as highly confidential. Thornhill has the capability and capacity to customize questionnaires and conduct 360° assessments effectively and timeously, they have always kept us apprised of the workload and outcomes to be expected. 

In addition, Thornhill provides adequate and experienced resources to manage the assessment process, together with professional coaching services to assist with the individual development plans and the execution thereof.  Based on our experience, any firm should be very pleased to do business with Thornhill and I have no hesitation in recommending them for your leadership surveys, professional development and coaching services.”

“Wits Business School uses the services of Thornhill Associates to supply online 360° surveys. We have used these surveys at a number of different levels on our programmes, ranging from middle managers to senior managers. This has entailed creating new questionnaires with the questions we specified and using standard questionnaires, administering them online to participants, and generating individual reports.

During the time that Wits Business School has used Thornhill, we have found that they have provided a professional and helpful service. They have the capabilities to customise 360° assessments and always deliver their services on time and accurately.

I have found their approach to be helpful and professional throughout and have no hesitation in recommending Thornhill Associates for any 360° feedback project.”

“Efficiently handled – all changes made as required. The process has really assisted in streamlining the feedback to the management team. Individuals are now able to compare at a glance what shifts have taken place between cycles.”

“Thank you very much for making it seem that you are only working for us! Your very customised approach is much appreciated and considering that our working days/hours don’t match with one another, you were always prompt in turning around things. A lot of options, ideas and suggestions were made available to us. This agility that the Thornhill team brings to the process is important … Thank you for the true partnership. There has been much advice offered to me throughout the entire process which has been very useful. Keeping this door open with us as a client is a service that is most valuable and reflects on your expertise and dedication towards your tools and practice.”

“It is a pleasure to work with the team as they are very efficient and provide excellent quality of service. Safripol is completely satisfied with the service we receive from Thornhill. The people we deal with are very knowledgeable and professional at all times.”

“The survey gave us a quick and easy tool to see where we are in terms of leadership. Our leaders gained useful insight – much affirmation but most importantly a reality check in terms of development areas.”

“Very happy with the quality and suitability and it has definitely focused on the outputs needed for the Executive leadership process and self-insight. It has given the team significant info to see what they do well and what can be enhanced. Very useful for where the business is at ito development and future focus. Exceptional service and very helpful. I felt completely supported … always very prompt and very helpful and certainly made my job so easy. Very professional and supportive … I got everything that I needed ito delivering a professional service to our client. Thank you.”

“Fantastic service. Simple to set up and use, great support. It was a pleasure.”

“Outstanding. Always got helpful assistance with very short turn-around time.”

“I think the service was great and our administrator was responsive and organised, which helps us stay organised as well.”

“A very big thank you for the … The FLM reports speak to the total person at the work place. The open feedback from an individual’s relations at the work place provide a great opportunity for self-transformation. The reports are an asset to an evolving company where leaders are required to influence through creation of trust and living the corporate values. I commend the well thought graphical and easy to use reports … Outstanding service. The team was on-point. All the needed support was spot on consistently. Kudos!”

“Quality is good, information very useful and reports were well presented. You stuck to the deadlines and delivered as agreed. Outstanding, your support thus far was excellent, many thanks!!”

“The responsiveness during the administrative period was exceptional – queries were answered immediately as well as changes to recipients.”

“Very limited customisation was done, however it was done quickly and efficiently and the fact that the questionnaire is customisable for future rounds was considered a benefit. Many thanks for your assistance and patience with us.”

“Thornhill were very accommodating in assisting us in customisation of our survey. The service delivery was great … always willing and available at all times of the day and into the evening as well! You always responded timeously to our requests and also kept me in the loop regarding deadlines and information required from me.”

“The leadership survey was exactly what we needed to start our process. The questions posed were relevant to our current situation and will help to give an overall picture of TEBA’s leadership and the areas we need to concentrate on. The questions also helped raise awareness as to everyone’s behaviour and how we are perceived. The reports have enabled everyone to identify areas for development, as well as strengths that weren’t evident to participants previously. This has resulted in meaningful PDPs being drawn up … you have facilitated this process seamlessly, even working after hours to ensure that our requests were met. We have so many projects on the go at the moment, and … this one has been the most successful! Thank you so much for facilitating the process so well.”