Customised Solutions

Thornhill specialises in creating customised solutions for clients that meet their unique requirements.

The blend of psychology, software development, and administration expertise in a small team allows Thornhill to listen closely to the needs of clients and create highly customised solutions. This, together with our experience with 360° questionnaires, makes us well-placed to help you design a questionnaire and report that will best assist participants, while avoiding the common pitfalls that can lead to obscure or misleading results.

A Thornhill consultant will assist you to identify whether and how a 360° questionnaire can meet your requirements and, if so, whether to use an existing questionnaire, adapt it, or create a new questionnaire.

If you would like to adapt our standard questionnaires or create a new questionnaire based on your company’s competencies and current priorities, a consultant would be happy to advise you on the selection and design of suitable questions and report formats.

Please note that different question item formats permit different kinds of feedback. The feedback reports are designed to help the reader interpret the results and address important developmental areas identified in the report.

We offer a range of different formats that can be applied for custom questionnaires, for example:

  • Likert scales – this scale is familiar and allows for scoring and comparison with oneself and others. We have found that negative Likert-type question items do not work, even when they are expressed as observable behaviours.
  • Sliding scales – we have created sliding scales between two good options that represent different styles or orientations, and this option can be incorporated into your questionnaire and report if it is appropriate for your specific needs.
  • Text – we usually include comment boxes because comments provide insight into what lies behind the ratings. Some clients want to put the focus on comments, with relatively few, general questions for rating; or each question can be followed by a comment box. We find that asking specific questions for the comments elicits more useful feedback than simply inviting “comments”.

In addition, we have a range of different report formats:

  • Graphs and tables – the items in the graphs and tables are ranked in order from those rated most highly by raters at the top, so that participants can see easily which are the resources that they can draw on to be most effective. The table ‘Relative Strengths and Development Areas’ lists all the relevant items for the participant’s convenience.
  • Range – some question items may have a wide range between the highest and lowest rating for those items. The range helps the participant to consider what behaviour leads to particular groups or individuals experiencing him/her differently.
  • Group average ratings – certain sections of the report display an average rating for all responses received in the group of which the participant is a member – usually colleagues in their organisation. This rating can be used to compare a participant’s performance against the average result obtained for the group.

These are a few examples. The Thornhill development team can create a variety of new question items and report formats to meet your specific needs.

View a few more examples

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