Thornhill provides customisable online multi-rater feedback systems with accompanying consulting and coaching services, mostly for the purposes of management development.
We combine professional organisational psychology insight with innovative software systems to offer both standard and bespoke solutions to organisations, business schools, consultants, executive coaches and individuals.
Online 360° questionnaire administration
The 360° feedback model allows managers to invite anonymous behavioural feedback from a number of colleagues, some at a higher level, some at the same level, and some reporting to him/her. Typically this feedback is used to assist the manager in improving his/her leadership performance. Feedback is generally in the form of ratings on a number of leadership competence scales, such as interpersonal skills or performance management.
Thornhill has a library of 360° questionnaire items, based on the “Head, Heart, and Hands” model of leadership, and we have consultants with experience in leadership training and development, to assist in customising these questionnaires for your specific needs. Existing questionnaires can be used as they are, or adapted for the company, or new questionnaires created for the required purpose.
Individual reports are generated in real-time for the managers/leaders receiving feedback. These reports provide an overall profile and a detailed analysis of the ratings on each item, plus comparison tables to identify trends. Provision is also made for raters to type in comments.
Although the Thornhill system can be used to deliver any questionnaire, our focus is mostly on standard and customised behavioural feedback questionnaires for management and leadership development purposes. Customised questionnaires by definition lack the kind of statistical data characteristics of psychometric instruments, but they have the advantage of focusing on what is most important for the particular group of people using them.
Thornhill can provide support for companies wishing to provide feedback to groups of managers or individuals, and to consultants or coaches wishing to provide a feedback service to their clients. We also offer the service to individuals who wish to obtain feedback for personal development.
The online delivery system means that the geographical location of the participants and raters is irrelevant. The system is available anywhere that people have access to the internet, and is online 24 hours a day. The raters enter their answers to the questions directly into the database, so administration is quick, inexpensive, easy and accurate.
A Thornhill consultant will assist you to identify whether and how a 360° questionnaire can meet your requirements and, if so, whether to use an existing questionnaire, adapt it, or create a new questionnaire. We will discuss how you intend to provide the feedback, assist if required with ensuring that the process is supportive and helpful to the participants, and then look together at the practical implementation.
The next decision is whether to brand the questionnaire and report with your company’s logo and colours. See the Steps for a description of the process from there.
For consultants and coaches
We are particularly interested in working with partners to develop new uses for the Thornhill system. The software is highly customisable, and we would be happy to discuss with you any of the following options:
If you are a manager who wishes to obtain feedback independently, please do contact us and we will gladly assist.
The feedback report provides a valuable opportunity for individual developmental coaching. A key component of the 360° process is the correct management of how feedback is communicated. For this reason, in order to gain maximum learning from the feedback process, it is recommended that the content of the report is debriefed by a qualified HR practitioner/coach. This facilitator will go through the report to explain how to interpret the feedback. A Thornhill coach will gladly facilitate the feedback with you, or we can work directly with a coach of your choice.
For any of the above or to discuss other ideas, please contact us
Thornhill’s online multi-rater feedback system is flexible and this allows for many different possible functions.
We have run a variety of projects to meet the unique and specific requirements of each client. Some examples follow:
Thornhill is willing to consider your request, even if it is not described here. Please contact us to discuss how we can best enable you to help your executives grow and add even more value to your business.